How the
process works

We could help you get your money back in just 3 simple stages.

  • 1. The investigation

    Our fraud investigators will assess your case to see if we can help. We'll let you know whether we can help.

  • 2. The Dispute

    Refund-me will prepare a individual professional dispute letter and you will submite to the relevant financial institution or authority in order to receive a formal response

  • 3. The Settlement Agreement

    In a case of a positive outcome, the client will receive the funds direcly from the relevant financial institution/authority. The funds never come through hands.

If successful, you receive the money back into your account! We then arrange our 15% commission invoice. Of course, we keep you updated throughout so that you know what's happening. We handle everything to keep it as easy for you as possible.

If unsuccessful, you won’t pay a penny.

  • If we’re able to settle your case with your authorities we could get your money back within 7 - 15 days.

    If they refuses to refund you, we’ll look for other options in your case. It can take anywhere between a few weeks to a couple of months.

  • This can depend on whether you’ve complained to your bank already, or if your bank agrees to refund all the money you lost without needing to dispute with financial regulators.